Equifax Support Portal

When do I need to go the Equifax Support Portal?*

  • Online submission of inquiry change (deletion or changes from hard to soft inquiry)
  • Online updates of company information (address, contact, or business name change)
  • Live chat with a Business Care Support Specialist
  • 24×7 access to Help Center solutions
  • Online notification of new branch or company locations
  • Secure transmission of Support Requests

*Currently, the support portal does not serve Mortgage customers.

We’re here to help!

The Confluent Strategies Partner Engagement Support Team remains available to assist you with issues outside of those listed above. Email us at service@confluentstrategies.com with those requests.

How do I register for the Equifax Support Portal?

Registration is easy! Navigate to equifax.com/business/support and select the click here to register option. For a quick video guide for creating your login credentials, click here.

Step 1:  Verify your Company Information with your Equifax Customer Number and the associated Company Name registered with Equifax. For reference, your customer number can be found on your Equifax invoice.  

Step 2:  Review and confirm the Terms of Service.

Step 3:  Create your User Account.

If you have questions or feedback about the support portal, please contact your Equifax Business Care Team at cust.serv@equifax.com or 800-685-5000.